Daisy integrates with your Zendesk help center to fix common issues automatically, giving you back hours of your life previously spent tediously updating content every time the product or its related terminology changes. Getting set up is simple!
The Zendesk integration can be configured on the integrations page, https://app.alldaisy.com/integrations.
Connecting the integration
To connect your integration, we need to know your Zendesk subdomain. This can be located by following the instructions at https://support.zendesk.com/hc/en-us/articles/221682747-Where-can-I-find-my-Zendesk-subdomain-. Once you've got it, paste it into the Zendesk card on the integrations page and click the link.
When you click the link, we'll open a Zendesk page so you can give us permission to update your help content. Zendesk will ask you to allow Daisy to read and update your help center, and then you'll be redirected back to the Daisy app. At this point you're all connected!
Setting up banned term replacements
Daisy can automatically replace banned terms with their correct counterparts. This behavior can be configured on the Glossary Page (https://app.alldaisy.com/glossary). When you have the Zendesk integration connected, you'll see a "replacement" option when editing or creating a term. If this field is filled out, then when Daisy encounters this term, it will automatically replace it with your preferred replacement.
Note that for case sensitive terms, we will automatically correct mis-capitalized instances of the term to use the correct capitalization.